OUR POLICIES

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Please consider iCandy Eye Salon policies regarding our business operations when booking appointments. 
  1. Appointment Policy
    In order to accommodate each and every client, appointments are reserved on a first come first served basis. To ensure your appointment is booked and held, iCandy requires each client to provide a contact phone number, email and credit/debit card on profile. We send confirmation emails and/or text messages for all appointments. Appointments should be booked online before contacting the salon. This is the most efficient way to find the day, time and technician available to suit your needs.
  2. Refund Policy
    Returns and refunds are limited to the following conditions: • Any service received cannot be refunded; all service sales are final • Products may only be issued a refund within 14 days of purchase, if unused and in the original packaging and accompanied by a receipt • No refunds are issued for gift card orders • Gift card orders are not exchangeable
  3. Satisfaction Policy
    At iCandy Eye Salon, we always strive to ensure all of our clients are completely satisfied with their services. Our Lash Technicians will consult with you and make recommendations to achieve the look you desire. However, sometimes the results aren’t to your satisfaction. If you’re dissatisfied with your service within the first 48 hours, we will gladly provide a “Fix” at no cost to you. Simply notify the salon Admin and we will schedule an appointment to have you come in and we will do our best to resolve the issue with your service.
  4. Cancellation Policy
    Your appointments are very important to our iCandy Eye Salon team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with at least 12-hours notice. This way, our team of professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations are excessive you will be charged a Late Cancellation Fee equal to 25% of the reserved service appointment.
  5. No Show Policy
    A "No Show" is defined as a client with a booked appointment that fails to come in for that appointment and fails to notify the salon. Most of our technicians are booked completely as far out as 2 weeks. We have a waiting list for those clients wishing to be seen same day. If a client does not show for a scheduled appointment, this negatively impacts our business. As such, we have instituted a "No Show" fee equal to 50% of the appointment service. A condition of booking appointments with iCandy is acknowledgment of this and other policies with the understanding and acceptance that we may charge the credit/debit card associated with your profile for any and all fees.
  6. Late/Tardy Policy
    We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our teams day by delaying them for their clients who come in on time. For this reason, clients will generally be allowed a 10 minute grace period for most appointments and up to 20 minutes for appointments exceeding 1 hour. However, the scheduled service may not be completed fully due to the late start time. The salon Admin and Technician will determine what can be done to accommodate you which might involve either completing as much as possible in the remaining time or rescheduling the appointment for another time.